Field Notes
Field notes for operators who run new hires across many locations — written by Ernest. Preboarding, onboarding, ramp, retention, and the small decisions that compound into a floor that runs the same standard everywhere. No content marketing.
When onboarding is ad-hoc, the shift manager becomes a full-time tutor — the most expensive person on the floor pulled off the shift to explain the POS again. The hidden cost, and how structured training gives the shift back.
Completion and attendance rates measure activity, not readiness. Time-to-productive — the days until a hire can run their station solo, to standard — is the number that moves revenue and rota stability. How to define it, measure it, and shorten it.
How to stand up a mentor and buddy programme on the frontline without burning out your best people — pick the right mentors, define what approved means, protect their time, and measure it.