Field Notes
Field notes for operators who run new hires across many locations — written by Ernest. Preboarding, onboarding, ramp, retention, and the small decisions that compound into a floor that runs the same standard everywhere. No content marketing.
Most frontline turnover happens in the first 90 days — no clarity, no support, thrown on the floor, no sense of progress. What pushes new starters out early, and what holds them: a structured ramp, early wins, a visible path, and a mentor who is not overwhelmed.
A clear, defensible cost model for the visible and hidden cost of poor onboarding — early re-hiring, slow ramp, diverted manager hours, errors and overtime — that an operations director or CFO can take to a budget meeting.