Field Notes
Field notes for operators who run new hires across many locations — written by Ernest. Preboarding, onboarding, ramp, retention, and the small decisions that compound into a floor that runs the same standard everywhere. No content marketing.
Frontline floors already think in several languages. Running training through whoever happens to be bilingual is slow and inconsistent. How multilingual onboarding — a journey authored once per language — fixes it.
Five stores quietly run five versions of good. Here is what multi-location onboarding inconsistency costs you, and how one source of truth fixes it without taking authoring away from local managers.
A playbook for onboarding a large seasonal cohort fast and to standard — forecast, prepare the journey, run preboarding at volume to cut no-shows, parallelise ramp with mentors, and retain the keepers after peak.
Most onboarding dashboards measure activity, not readiness. The small set of onboarding KPIs a multi-site operator should actually watch — and the vanity metrics to stop trusting — with how to measure each and what good looks like.